Welcome to the website of Gloma Travel S.L.U.
Access to and use of this website, as well as the booking of our private excursions, are governed by these Terms and Conditions.
By using this site or making a reservation, the user fully accepts the following provisions.
1. Company Information
Gloma Travel S.L.U.
Tax ID (CIF): B72445885
Address: Calle Juan de Mattos y Azofra Nº10 2º Izda, 38009 Santa Cruz de Tenerife, Spain
Email: [email protected]
Phone: +34 659 177 026
Data Processing Responsible: Luis González
2. Purpose of These Terms and Conditions
These Terms and Conditions regulate:
- Access to and use of the website glomatravel.com
- Booking of private excursions
- Reservation management through Turitop
- Responsibilities of Gloma Travel S.L.U. and customers
3. Services Offered
Gloma Travel S.L.U. provides:
- Private excursions in Tenerife
- Tailor-made tours and routes
- Private driver/guide services
- Gastronomic and cultural experiences
- Group trips and custom services
All services are provided as an excursion operator, not as a travel agency.
4. Booking Process
Reservations may be made through:
- The website
- Turitop booking system
- Contact forms
A booking is not considered confirmed until:
- The customer receives the confirmation email
- The required payment has been processed (according to the system used)
Customer data is collected and processed according to our Privacy Policy.
5. Prices and Payments
Prices displayed on the website may include:
- Private transportation
- Driver/guide service
- Admissions to wineries or listed locations
- Tastings or meals (depending on the tour)
Prices do NOT include any service not clearly indicated as “Included”.
Payment methods accepted:
- Credit/debit card
- Turitop
- Bank transfer
- Other methods previously agreed
Prices include all legally applicable taxes.
6. Modifications by the Customer
Changes to dates, schedules or number of participants depend on:
- Availability
- Specific conditions of each tour
- Provider policies (when applicable)
It is recommended to request changes at least 48 hours in advance.
7. Cancellations and Refunds
The cancellation policy applicable is the one displayed on each excursion page or in the booking confirmation.
As a general rule:
- Free cancellation up to 24 hours before the activity
- Cancellations made less than 24 hours before → may not be refundable
- No-show → no refund
- If Gloma Travel cancels for internal reasons → full refund or date change
- If cancellation is due to external causes (weather, closures, unforeseen events):
- Full refund OR
- Date change OR
- Equivalent alternative route
Refunds are processed using the same payment method within 3 to 10 business days.
8. Customer Obligations
Customers agree to:
- Provide accurate information during the booking process
- Respect schedules, rules and guide instructions
- Follow safety guidelines
- Avoid dangerous or disrespectful behavior
- Inform Gloma Travel of delays or personal cancellations
- Supervise minors in the group
9. Obligations of Gloma Travel
Gloma Travel commits to:
- Deliver the service with professionalism
- Perform tours with qualified driver/guides
- Maintain strict safety measures
- Inform customers of unforeseen changes
- Provide reasonable alternatives when necessary
- Comply with the tourism regulations of the Canary Islands
10. Transportation and Safety
All tours are carried out in authorized, insured and safe vehicles.
Gloma Travel may deny access if:
- The customer behaves dangerously
- The customer is under the influence of alcohol or substances
- The group exceeds the vehicle’s capacity
11. Weather and Environmental Conditions
Tours may be modified or cancelled due to:
- Adverse weather
- Teide National Park closures
- Access restrictions in Anaga or rural areas
- Teide Cable Car closure
- Situations that may risk customer safety
In such cases, Gloma Travel will offer:
- A new date
- An alternative route
- A full refund
12. Website Content
All text, images, videos and content on the website are the property of Gloma Travel S.L.U. or their respective owners.
It is forbidden to:
- Copy
- Distribute
- Modify
- Reproduce content without written permission
13. Protection of Personal Data
Personal data processing is governed by:
- GDPR (Regulation EU 2016/679)
- Spanish Organic Law 3/2018 (LOPDGDD)
The full Privacy Policy is available on the website.
14. Third-Party Links
This website may contain links to:
- Turitop
- Google Maps
- Social media platforms
Gloma Travel is not responsible for external website content.
15. Complaints and Claims
Customers may send complaints to:
📩 [email protected]
Or request the official complaint form (Hoja de Reclamaciones).
16. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Spanish law.
For any dispute, the parties submit to the courts of Santa Cruz de Tenerife.